SwapS — Account and data deletion

App: SwapS (Sıra Sende) · Developer: Sıra Sende

Delete in the app (recommended)

Open the app, tap your profile picture at the top right and open Settings.
Tap Delete account at the bottom.
Confirm. For registered accounts (username or email), your password is asked for security.

Deleted: your account (Firebase Authentication; including your recovery email if you added one), your player name, your username login record and profile, all online match records you took part in and your waiting invite / matchmaking records, your ranking rows, your chat messages, the reports you made, your block list, private messages from admins and the reports you sent with "Report to admin" (Cloud Firestore; you first resign from ongoing matches), plus the settings and scores on that phone. Deletion is immediate and cannot be undone. Deleted data is also removed from backups within 30 days.

What is kept

To prevent abuse and enforce the rules, the following is kept after your account is deleted; none of it contains your email address:

Moderation log: actions admins took about you (e.g. deleting a message, muting, banning, changing your name): the action, date, reason, your account number and your player name at that time. These records cannot be changed; only the app owner can see them.
Ban and mute records: if any, with your account number, duration and reason.
Other players' reports: a report another player made about your message (the message text and your player name), until moderators review and close it.
Daily match counters: two account numbers, the game and the day, used for the ranking point limit (no names).

Retention periods. We aim to delete the following records at the latest after these periods (deletion is done manually at regular intervals, so a record may remain for a little longer):

Chat messages: 6 months.
Resolved "Report to admin" reports: 6 months. Closed chat reports are deleted as soon as they are closed.
Moderation log entries: 12 months.
Account closing record: until the closed account is fully deleted.

Accounts closed by the owner

The app owner can close an account that seriously breaks the rules. The data listed under "Deleted" above is removed and the login account is deleted in the Firebase console. Only the account number, the closing date and the reason (without the player name) are kept, to prevent the same account from being reopened.

If you cannot access the app

Send an email with the subject "Delete my account" to mergok2020@gmail.com from your registered email address and include your player name. For accounts without an email (guest or username accounts), include your player name and the approximate date you created the account. After your identity is verified, your account and data are deleted within 7 days and you are notified.